Résumé

I am a higher education professional focused on providing high-quality service to university populations and constituents. I have exceptional communication and relationship-building skills, and an in-depth knowledge and understanding of leadership, policy, and practice in higher education.

HIGHER EDUCATION ADMINISTRATION EXPERIENCE

Senior Business Analyst: January 2022 – Present

• Serve as the primary resource for business analysis, re-visioning, and development of processes that support the Office of the University Registrar, including student records and degree audit services

• Provide technical support and oversee software tools and technology, developing and managing projects that require IT resources

• Play a key role in bringing the institution's processes for student records, degree audits, and milestone tracking toward best practices, in particular for graduate education

Director, Office of College Community Standards: September 2018 – December 2021
Assistant Dean of Students: June 2015 – December 2021
College Adviser: September 2014 – June 2015

• Assisted with planning and oversight for the smooth running of the Office of the Dean of Students as a member of the Senior Staff and Executive Leadership Team, including: strategic planning for the Office and for the College; directly supervising staff; participating in the hiring of new staff; providing staff development around various issues as appropriate

• Oversaw the College’s student conduct system and delegate disciplinary matters to other staff; addressed concerns of students experiencing academic and/or personal conduct challenges; assisted students in crisis; planned interventions for students with special needs; communicated with staff, faculty, and parents as appropriate

• Assisted with other special projects (e.g., data collection and analysis, student retention efforts, curriculum, student support, registration issues, and staff equity, diversity, and inclusion training) as assigned

• Provided students with advice about personal challenges, and regularly made referrals to appropriate professionals and other resources in the University

• As an Academic Adviser and Advising Dean, maintained an advising caseload of undergraduate students, meeting with them regularly to provide advice on course selection, choice of major/minor, planning academic program, progress towards graduation requirements, study abroad planning, career planning and preparation

Teaching Assistant: January 2010 – December 2012

Assisted with the development and instruction of MS_HE 462, "The College Student", a graduate-level course exploring the following topics:

• Characteristics of college students today and how students change while in college

• Student development theory, including an exploration of the developmental challenges facing college students in several domains (e.g., cognitive, psychosocial, identity, and student learning)

• The influence of multiple identities on student development

• The application of student development theory to practice (e.g., working with students and student groups, developing programs, and making policy)

Assistant Director of Student Services: June 2006 – December 2009

• Coordinated an annual full-day graduate student orientation for approximately 775 students, as well as commencement activities and other visibility initiatives

• Assisted with the coordination of all aspects of the curricular and policy change process for TGS, including the CIC’s technology-facilitated course sharing initiatives

• Responsible for streamlining and delivering TGS’s regular electronic communications to students, faculty, and staff

• Designed and tested “Self-Service” modules in Northwestern’s PeopleSoft Student Enterprise System, eliminating the use of most paper forms related to degree progression

• Served as a resource and advocate for approximately 3,000 graduate students on academic issues including registration, degree progression, probation, candidacy, dissertation submission, and graduation

Acting Coordinator / Graduate Assistant: June 2005 – June 2006

• Adjudicated the majority of off-campus students’ cases brought to the Office of Judicial Affairs

• Managed relationship-building efforts between students living off campus and City of Evanston residents

• Coordinated and facilitated the Division of Student Affairs’ Community Values and Ethical Decision Making course

• Acted on behalf of the Dean of Students and Judicial Affairs Officer in cases of their absence, or a conflict-of-interest

EDUCATION

Master of Science, Education (Higher Education Administration and Policy): March 2006

• Master’s Project: “Moral and Ethical Development of College Students Through Non-Academic Conduct Codes”

• Research and professional interests included student ethical development, organizational culture, and campus technology

Bachelor of Arts, Psychology: May 1999

• Senior Exercise: “The Effectiveness of Critical Incident Stress Debriefing on the Prevention of Post-Traumatic Stress Disorder in Survivors of Rape”

• Served as Head Resident Advisor in Kenyon College’s Office of Residential Life

AFFILIATIONS

National Association of Student Personnel Administrators (NASPA), Member

American College Personnel Association (ACPA), Member

Association for Student Conduct Administration (ASCA), Member

Consortium on Financing Higher Education (COFHE) – Conduct Officers Workgroup, Member

Student Affairs Partnering With Academic Affairs (NASPA Knowledge Community), Member

PROFESSIONAL DEVELOPMENT AND INVOLVEMENT

Mental Health First Aid

• Trained to help individuals experiencing a mental health problem crisis by utilizing concrete action plans to connect students with mental health resources on campus and in the community

“Safe Space” Program (The University of Chicago; Northwestern University)

• Active member; received training emphasizing knowledge about issues, concerns, and resources for LGBTQ persons, as well as in developing counseling/helping skills to support the LGBTQ community

Northwestern University Hearing and Appeals Boards

• Received specialized training in mediation / conciliation strategies as well as in adjudicating cases involving sexual assault

Council for the Advancement of Standards in Higher Education (CAS)

• Member, review committee for CAS best practices document on Graduate Student Programs and Services (2009)

TECHNICAL SKILLS

Maxient Conduct Manager (Level 5 Administrator), PeopleSoft Campus Solutions, Emma email marketing platform, AdviseStream advising platform, Microsoft Office, Microsoft Office 365 Enterprise Administration, Google Apps for Work Administration, Hyland OnBase CMS, PHPlist E-mail Newsletter Manager, UnityMail E-mail Campaign Management, Meeting Maker, HTML / CSS, Crystal Reports, Adobe Photoshop, Corel WordPerfect, Grovesite Online Collaboration Tool, Mac OS, Windows OS, SunGard BSR/Advance CRM, OpenVMS/VAX, WebTrends Enterprise Server