I am a higher education administration professional focused on providing services in support of college and university student success. I have exceptional communication and relationship-building skills, a strong technical background, and in-depth knowledge and experience developing and implementing institutional policies and practices.
Lead central Registrar operations related to the conferring of degrees and reporting of student and academic information from central academic systems, per University governance and Federal and State of Illinois regulations
Ensure University-wide compliance with Federal and State of Illinois statutes on the confidentiality of student information (e.g., FERPA) and provide guidance and evaluation of related best practices to the University community
Provide support in the areas of budgets, performance appraisals, vendor contracts, human resources
In partnership with other senior staff, identify opportunities for improvement by establishing new and revised services that will enhance the overall efficiency of the office and its use of its allocated budget
Provide technical support and oversee software tools and technology, developing and managing projects that require IT resources
As Senior Business Analyst, served as the primary resource for business analysis, re-visioning, and development of processes that support the Office of the University Registrar, including student records and degree audit services
Assisted with planning and oversight for the smooth running of the Office of the Dean of Students as a member of the Senior Staff and Executive Leadership Team, including: strategic planning for the Office and for the College; directly supervising staff; participating in the hiring of new staff; providing staff development around various issues as appropriate
Oversaw the College’s student conduct system and delegate disciplinary matters to other staff; addressed concerns of students experiencing academic and/or personal conduct challenges; assisted students in crisis; planned interventions for students with special needs; communicated with staff, faculty, and parents as appropriate
Assisted with other special projects (e.g., data collection and analysis, student retention efforts, curriculum, student support, registration issues, and staff equity, diversity, and inclusion training) as assigned
Provided students with advice about personal challenges, and regularly made referrals to appropriate professionals and other resources in the University
As an Academic Adviser and Advising Dean, maintained an advising caseload of undergraduate students, meeting with them regularly to provide advice on course selection, choice of major/minor, planning academic program, progress towards graduation requirements, study abroad planning, career planning and preparation
Assisted with the development and instruction of MS_HE 462, "The College Student", a graduate-level course exploring the following topics:
Characteristics of college students today and how students change while in college
Student development theory, including an exploration of the developmental challenges facing college students in several domains (e.g., cognitive, psychosocial, identity, and student learning)
The influence of multiple identities on student development
The application of student development theory to practice (e.g., working with students and student groups, developing programs, and making policy)
Coordinated an annual full-day graduate student orientation for approximately 775 students, as well as commencement activities and other visibility initiatives
Assisted with the coordination of all aspects of the curricular and policy change process for TGS, including the CIC’s technology-facilitated course sharing initiatives
Responsible for streamlining and delivering TGS’s regular electronic communications to students, faculty, and staff
Designed and tested “Self-Service” modules in Northwestern’s PeopleSoft Student Enterprise System, eliminating the use of most paper forms related to degree progression
Served as a resource and advocate for approximately 3,000 graduate students on academic issues including registration, degree progression, probation, candidacy, dissertation submission, and graduation
Adjudicated the majority of off-campus students’ cases brought to the Office of Judicial Affairs
Managed relationship-building efforts between students living off campus and City of Evanston residents
Coordinated and facilitated the Division of Student Affairs’ Community Values and Ethical Decision Making course
Acted on behalf of the Dean of Students and Judicial Affairs Officer in cases of their absence, or a conflict-of-interest
PeopleSoft Campus Solutions, Stellic Degree Management Tools, Oracle Business Intelligence, Maxient Conduct Manager (Level 5 Administrator), Emma email marketing platform, AdviseStream advising platform, Microsoft Office, Microsoft Office 365 Enterprise Administration, Google Apps for Work Administration, Hyland OnBase CMS, PHPlist E-mail Newsletter Manager, UnityMail E-mail Campaign Management, HTML / CSS, Crystal Reports, Adobe Photoshop, Corel WordPerfect, Grovesite Online Collaboration Tool, Mac OS, Windows OS, SunGard BSR/Advance CRM, OpenVMS/VAX, WebTrends Enterprise Server
Master’s Project: “Moral and Ethical Development of College Students Through Non-Academic Conduct Codes”
Research and professional interests included student ethical development, organizational culture, and campus technology
Senior Exercise: “The Effectiveness of Critical Incident Stress Debriefing on the Prevention of Post-Traumatic Stress Disorder in Survivors of Rape”
Served as Head Resident Advisor in Kenyon College’s Office of Residential Life
Active member; appointed by the University Provost (three-year renewable term) and trained to resolve formal complaints under the University of Chicago’s Policy on Harassment, Discrimination, and Sexual Misconduct
As part of a selective program, received extensive training on organizational leadership subjects including strategy, social capital, diversity & inclusion, communication, branding, change management, financial planning, and team building
Trained to help individuals experiencing a mental health problem crisis by utilizing concrete action plans to connect students with mental health resources on campus and in the community
Active member; received training emphasizing knowledge about issues, concerns, and resources for LGBTQ persons, as well as in developing counseling/helping skills to support the LGBTQ community
Member, review committee for CAS best practices document on Graduate Student Programs and Services
American Association of Collegiate Registrars and Admissions Officers (AACRAO), Member
National Association of Student Personnel Administrators (NASPA), Member
American College Personnel Association (ACPA), Member
Student Affairs Partnering With Academic Affairs (NASPA Knowledge Community), Member